The day that Bob Poulnot’s job killed him began like any other.
He took out the trash at 7 a.m. He prepped for a busy schedule of attorney meetings and casework. But he felt tightness in his chest, and then a surreal sort of wooziness.
It was September 2008, and Poulnot — pronounced “pool no,” an heirloom from a French attorney who emigrated in the 1700s — was overworked and overweight.
As a private investigator with a reputation for doggedness, Poulnot was working 28 felony cases at the time, an exhausting load. His services for defense attorneys and private clients commanded north of $100 an hour, and many would say the fee was worth it. Sheriff Butch Conway, head of the 700-employee Gwinnett County Sheriff’s Department, calls Poulnot “as good a caliber if not higher than most of the investigators we have.”
In addition to his regular casework, Poulnot had been working pro bono on a high-profile case in which he’d emerged as a central figure and source of hope: the disappearance of college student Justin Gaines.
Justin Gaines disappeared from Wild Bill’s nightclub in 2007.
Contributed by Gwinnett County Police Department
That case was keeping Poulnot up at night, and by day his work constantly put him on the road. Most meals involved a drive-thru.
A U.S. Army veteran, Poulnot drove that day to Atlanta VA Medical Center in Decatur, where his blood pressure was off-the-charts and EKG abnormal. A cardiologist entered Poulnot’s curtained-off room and asked him to draw a circle with his index finger around the area of discomfort.
As Poulnot did that, he flat-lined and turned blue. His eyes rolled back in his head.
A doctor jumped on top of him and beat his chest as nurses readied the defibrillator, which, after several attempts, finally brought his heartbeat back. Poulnot remembers nothing.
Later, after an operation at Emory University Hospital, Poulnot was allowed one visitor in his room, but only for five minutes. He chose his rock — his wife of 44 years, Donna. He expressed his love for Donna and their two children, informed her where his life insurance policy was located, and issued very specific instructions: Gather all my Justin Gaines notebook files, secure them, and if I die, make sure they get to Sheriff Butch Conway.
Photo: Poulnot’s open case files on Justin Gaines fill binders and CD boxes.
2
Reluctant retiree
Seven years later, Poulnot is retired — nay, “semi-retired,” he says — and Gaines is still missing. Like others, Poulnot is convinced he knows what happened, and he’s hopeful to see those he believes responsible behind bars soon.
But to say he’s been able to put the Gaines case behind him, or to ease off it, would be inaccurate. Letting go would be against his nature — and his track record. Some bloodhounds can’t stand the porch.
It’s a chilly, sunny afternoon in February, and Poulnot waves outside his brick house in Snellville, tucked in a quiet cul-de-sac in a subdivision of large homes on hilly lots. To the right of his front door is his command center, his office. He points the way and unsmilingly assured me I’m not being recorded.
At age 69, Poulnot is husky in an Abercrombie & Fitch shirt and blue jeans, with a side-swept tuft of gray hair and a tendency to sing his vowels — “At that tiiiiime ...” he might say. Perpetually chatty, he’ll preface a 20-minute story with, “Long story short ...” His mind is his thickest case file. He can recall minutiae from mysteries solved a decade before.
So what’s different about semi-retirement?
“Not having to worry about Mr. Jones or Mr. Smith going to prison next week because I haven’t gotten the evidence on their case — these are the things you go to bed with and wake up with when you’re into a case,” he says. “I don’t have that worry anymore.”
Yet when Poulnot discusses his chief leisurely objectives in retirement — improving a golf game he describes as comical and fishing for bass, as his father had once taught him at their family’s Lake Sinclair cabin — his voice lacks passion.
There was no party when Poulnot officially shelved the fedora and magnifying glass. Beginning in 2015, he gradually let his cases trail off, without accepting others, until his workload became part-time and then something less.
I’m retired, he’d tell attorneys who called.
Sure you’re retired, they’d laugh.
You’re very kind, Poulnot would say, but I’ve really got to let this go.
The website for his company, Investigative Connections, is active, and he still maintains his license with the Secretary of State — like 1,600 other Georgians — to practice as a private investigator. He’s still employed in a case of a 25-year-old Buford man who was found dead of a gunshot in Lake Lanier last year.
And the Gaines saga still surrounds him — literally.
Around Poulnot’s desk, the shelves are full of black binders, each about five inches thick, that contain what he calls “front-burner” information on the Gaines case. Each is numbered as it pertains to a certain suspected player. The binders are the fruits of a nearly nine-year investigation with a level of complexity that makes all the other cases Poulnot has worked seem easy.
Photo: Poulnot (left) enjoys a round of golf with daughter Julie Perry and son John Poulnot at Bear Creek Golf Course in Monroe last month. Improving his golf game is top priority since he semi-retired.
6
With hope
Optimism is one of Poulnot’s best characteristics, say his friends and colleagues. But as the backhoes left the wells last year, as more lies manifested, and as no trace of Gaines was found once again, John Poulnot was crestfallen.
Asked what it would mean to him to see the Gaines case resolved one day, Poulnot’s shoulders drop as his face lifts into a grin: “That would be one of the better days of my life.”
The relaxed demeanor looks a little odd on him, but it’s what he’s aiming for in semi-retirement. He cherishes time spent with his daughter’s child, and he’s giddy for the arrival of John’s first child this year.
With the insertion of three stents, his heart is healthy again. He walks every day at Alexander Park and avoids fast food, save the occasional Chick-fil-A.
“He’s a lot less stressed,” says John Poulnot. “He’s enjoying life.”
These days, Gaines’ mother speaks with buoyancy in her voice that was absent in more desperate years.
Though she hasn’t found closure, Wilson has overcome crippling grief and reactivated her real estate license for the first time since her son vanished. She shudders to think what the last eight years would have been like without Poulnot.
“I never have to wonder if someone’s thinking about Justin, because in my heart I know that Bob is,” Wilson says. “It gives you sanity, hope, faith — everything. There’s a lot of good people in the world, and Bob is No. 1.”
ABOUT THE STORY
As a reporter covering Gwinnett County crime in 2007, freelance writer Josh Green attended some of the first searches and vigils for missing college student Justin Gaines, which is where he came to know Gaines’ family and Bob Poulnot, the private investigator who was volunteering his help. In the ensuing years, Green and Poulnot have spent many hours in various settings discussing the case for subsequent stories. But not until recently did Green turn the focus toward Poulnot himself, to learn what a private investigator’s life and career is like — and what toll the job can take on someone so committed.
Suzanne Van Atten
Personal Journeys editor
personaljourneys@ajc.com
About the reporter
Josh Green is a freelance journalist and fiction author who lives in Atlanta with his wife and daughters. An Indiana native, Green’s newspaper journalism has won top awards in the Hoosier state and in Georgia, where he relocated to work for the Gwinnett Daily Post in 2007. Green is a contributing writer at Atlanta magazine and editor of Curbed Atlanta, and by night he’s shopping a novel.
About the photographer
Hyosub Shin was born and raised in South Korea. Inspired by the work of National Geographic photographers, he came to the United States to study photography and joined the AJC photo staff in 2007. Past assignments include the Georgia Legislative session, Atlanta Dream’s Eastern Conference title game, the Atlanta Air Show and the Atlanta Braves’ National League Division Series.
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